We will be closed on November 28th for Thanksgiving | Honest-1 Auto Care Vancouver Mill Plain

Vancouver Auto Repair

(360) 869-0171updated hours:
Mon - Sat: 8:00 AM - 5:00 PM

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5

Very good at what they do. They work on my 69 mustang when I get into a jam and don't have either the knowledge, space, or time to work on it myself.

Thanks for the review, Matt.

- Honest-1 Auto Care Vancouver Mill Plain
5

I had the best experience with Jerry, he researched every part for my car and used the best products. He even worked with me on the price and had it done the same day when I needed it. I can’t say enough how happy I am with them and my car is running great again!!!! Would definitely recommend.

4

Decent priced services. Fixed my alignment issue no problem.

Thank you for your review Randy. If you have any questions or comments, do not hesitate to stop by or give us a call at 360-952-8039.

- Honest-1 Auto Care Vancouver Mill Plain
1

Look, I’m not one to typically leave reviews, but this genuinely bothered me enough to say something. I don’t want to sit here and be nasty. I took my vehicle in for a wheel alignment. The place seemed a bit strange. The lady behind the counter spent most of the time I was there in the waiting room discussing flight details on the company phone which seemed weird. I did not wait long to be provided with some things that were wrong with my vehicle. Only to find out that I was being told information about a car that wasn’t mine and was nearly given the wrong car. When I did finally get the list of the many things that were “wrong,” with my car, I was told that my timing belt was in bad shape and that I needed fluids and a new radiator cap. I was told it would be almost 1400$ for it to get fixed. I took it to 2 other places and had another friend of mine who is a mechanic who all took 1 look at the timing belt and had no idea what they’re evaluation was based off of. The timing belt was only replaced about 2 weeks before my visit. I was going to be charged almost 40$ for a new radiator cap alone and went to an auto store and bought one for $7. So, essentially, something I was going to be charged almost $1500 for, turned out to be a neglectful look at the timing belt, a $7 cap, and an 80$ radiator flush. Was just very unhappy altogether. It looks like these reviews are responded to, which is nice, I suppose. Sometimes crazy people leave reviews, but this is just genuine concern. I wouldn’t ever bring my car back there. I don’t have a lot of money to spend in the first place, and I would have wasted a ton of it for no reason.

Dear Hailey: You are right. I was on the phone with the airlines and for that I am sorry. I had two cars like yours(your and one other) at the same time. I should have double checked your name rather than talking about a vehicle just like yours. Your vehicle didn't have a timing belt sticker under the hood, which is how technicians judge it yours had been replaced. Nothing neglectful about it. I'm sorry you feel bad about your experience and wish you would give me another chance in the future. Susan

- Honest-1 Auto Care Vancouver Mill Plain
5

Quick and cost friendly they took my coupon and added more discounts. In and out within an hour and still have money in my wallet. Not pushy about other fixes that need to be done.

5

They are the best car place I have ever gone to..

Thanks Diane! We appreciate you and your family coming here

- Honest-1 Auto Care Vancouver Mill Plain
3

It's located in a back corner off of a busy East Mill Plain. The waiting area is clean. We got there in the morning, and it was already busy. We waited for only a little over an hour. They fix the cars quick. My only comment is the not welcoming treatment of the older lady in the counter. I think she is the manager. She wasn't smiling and was kinda grumpy. A good customer service starts upon the arrival of the customers. I overheard her talking on the phone, and she seems nice though. But the way she treated us is different. She was talking to an older gentleman when we came in, and she asked us to come closer using her pointed finger - that was rude. The other lady she was training is nice though. Looks like she suits to that kind of job.

Thank you for your honest evaluation. I will try to pay better attention to my customers coming in. April is the "other lady" and you are right, she is great!

- Honest-1 Auto Care Vancouver Mill Plain
4

My 1st time here is okay. Got me out early than expected. I would give 5 star but when I went to pay and look at my invoice no explanation on it. Either the alignment was good or bad. Details explanation would have been helpful. So I wouldn't be wondering about it. That's all. This shop really gets busy

4

I told him to get an oil change, and they got me in the very next day. The shop is really busy because of the good work that it does. They showed me the results of their inspection, and made suggestions on repairs that I could do to my truck to make it more efficient and roadworthy which is a plus. Most places don’t do that, or they will charge you to make that kind of an assessment. I would recommend this location to somebody who is looking for a new place to have work done on your vehicles.

Thank you. We look forward to seeing you again! Susie

- Honest-1 Auto Care Vancouver Mill Plain
5

They do great & outstanding work and they are speedy; plus they have a three year warranty with their work.Thankyou!!

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