They charged over $200 for diagnostic. They said they’ll call me to let me know but never did. I called them 5 hours later and they told they don’t know what is wrong with the car. And to fully know what is wrong I have to pay an additional $1000 for them to know what is wrong with it. So I have to pay $1200 + just to diagnosis, and that is not including any repairs. Absolutely ridiculous. And the front lady was very rude. All she can said was “I don’t know”. Update: I got my car fix for $300 somewhere else, and it took less than 2 hours. There was no need to “drop the gas tank” or whatever. So a rat or a squirrel chew a hole in one of the pipe that carry gas to the fuel tank. The tech looked under my car and in less 2 minute he found the problem. Honest-1 quoted $1200 just to diagnose the car. Wow. Talk about incompetence and dishonest. “Honest-1” - change your business name, the irony is laughable.
Hello. After smoke testing your vehicle, as part of the diagnostics process, smoke was found coming from above the fuel tank. Fuel tank removal is required to verify the source of the smoke. This source is the repair you need. Unfortunately there is additional cost to proceed. I, Aaron, was present as Susie spoke with you on the phone and then at the counter. I was not convinced you understood the information being conveyed to you. It was apparent you were in a hurry, as you were very short with Susie and didn't even get your receipt. Our work does have a nationwide parts and labor warranty, so if you are ready to proceed, just give us a call. Thank you. ~Aaron~
- Honest-1 Auto Care Vancouver Mill Plain